Privacy Policy

This is the privacy notice of Not Another Design Agency In this document, "we", "our", or "us" refer to Heard Creative Limited (Trading as Not Another Design Agency). Our registered office is at 85 Great Portland Street, London, W1W 7LT. We are registered in the United Kingdom and our company number is 07028426.

Introduction

  1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
  3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
  6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org
  7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you A summary of the measures taken by Not Another Design Agency to protect our users’ privacy is as follows:

  • We do not provide or sell your details to third parties unless you have specifically requested that we do so, in order that these advertisers and/or third parties can offer you information, goods and services that may be of interest to you. In the case of email, these offers will only come to you from Not Another Design Agency.
  • Emails will only be sent to those users who have opted in to receive communications via these methods.
  • We reserve the right to disclose information and member usage and demographics to advertisers and partners, but in anonymous aggregate form only. Not Another Design Agency will not reveal your personal identity in connection with the disclosure of such information.

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Who Are We?

Heard Creative Limited (Trading as Not Another Design Agency) is the data controller of the personal information we collect from you. We are committed to protecting your personal information in accordance with legislative requirements.

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What Personal Data Do We Collect?

1. Automatic collection of data If you do nothing during your visit to the site, but browse through the site or download information, our system (and those systems of our approved third-party data processors) will automatically gather and store certain information about your visit. This information is not sued to identify you personally and is aggregated to help us improve our website and tell us the number of visitors to our site each day. Our web server automatically collects and records the following information:

  • The visitor’s domain name, but not their email address;
  • The visitor’s IP address;
  • The name and release number of web browser software used;
  • The operating system used;
  • The date and time that the visitor accessed our site;
  • The address of the website that linked to us (referrer URL)

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2. Permission-based collection of data We may collect information from you in the course of our business, including through the use of our website, your relationship or interactions with our staff or when you engage us in the provision of services.

We will only use your personal data when the law allows us to. In particular, we will use your personal data:

  • Where it is necessary for our legitimate business purposes provided it does not override your rights and freedoms
  • To perform a contract, such as providing you with services;
  • To comply with legal and regulatory obligations, including for the establishment, exercise or defence of legal claims;
  • Where we have received your unequivocal consent.

The types of personal data that we may collect include your name, email address, telephone number, the name and address of the company you work for, your position within that company, financial information including payment/bank account details, information that you provide as part of an enquiry into our services and any other information that you may provide to us.

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What Do We Do With The Personal Data We Collect?

We will use your personal information for a number of purposes, including but not limited to the following:

  • To provide services and/or information to you;
  • To respond to your requests, enquiries or complaints;
  • To process transactions, e.g. the purchase of one of our services;
  • To manage and administer our relationship with you and our clients;
  • To transmit personal data for internal administrative, organisational and operational purposes;
  • To prevent and detect fraud and other criminal offences;
  • To ensure network and information security;
  • Studying aggregated general usage habits and demographic information for our own marketing research purposes.

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We also use your personal data for:

Direct Marketing

We use your personal data to send you marketing communications about services, publications, food industry updates, events, promotions and competitions by Not Another Design Agency and to display content that we believe may be of interest to you.

We will only contact you for these marketing purposes in accordance with our legitimate business interests or where you have explicitly agreed to this. Your agreement to the use of your personal data for these purposes is optional and if you do not wish to provide your agreement, your visit and use of our website and/or provision of services will not be affected.

You have the right to request us not to use your personal data for marketing communications by emailing us at hello@notanotherdesignagency.co.uk.

You can also opt out of receiving electronic communications by clicking on the ‘unsubscribe’ link at the bottom of any such electronic communication or through following the opt-out instructions provided in any marketing communication.

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Use Of Our Website

There are facilities on our website which invite you to provide us with personal data, including our contact us form and contact email addresses. The purpose of these facilities is apparent at the point you provide your personal data and we only use that information for those purposes. Our website also uses Google Analytics, a web-based analytics tool that tracks and reports the manner in which the website is used to help us improve it.

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How Do We Contact You?

Not Another Design Agency may contact you by post, telephone and email, unless you do not wish to be contacted in this way. If you would like to change any of your preferences relating to the way in which we may use your information, please send an email to hello@notanotherdesignagency.co.uk.

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Who Do We Share Your Personal Data With?

We will not share your personal data with anyone else without your consent, except to suppliers that manage data systems on our behalf or as required as a matter of law or by any legitimate request of government, regulatory or administrative agency.

We may also provide aggregate statistics on our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will not include any personally identifiable information.

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How Long Do We Hold Your Personal Data For?

We keep your personal data for as long as necessary for the purposes for which it was collected, to provide you with services, for legitimate business interests, in accordance with contract, and where required or allowed under law.

Where your information is no longer required, we will ensure it is disposed on in a secure manner.

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Does This Privacy Policy Relate To Linked Websites?

Your rights in relation to personal data

You have the right to ask for a copy of the information that we hold about you at any time. Furthermore, you have the right to request this in a portable manner.

Where we hold personal information about you with your consent, you have the right to request it is deleted. Where we need to retain your personal data, e.g. to comply with statutory retention requirements, you have the right to restrict any other way we are processing your data. If the information we hold about you contains any inaccuracies, you have the right to have those corrected.

To exercise any of your rights, please contact us using the below details or email us at hello@notanotherdesignagency.co.uk‍

Please note, we may ask for further information from you in order to prove your identity before disclosing any personal data to you. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

If you are unhappy with the way that we have handled your personal data, you have the right to make a complaint to the Information Commissioner’s Office.

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Contact Us

If you have any questions, comments or complaints in relation to this privacy policy, please email us at hello@notanotherdesignagency.co.uk

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